Medicare’s agent, the MSPRC, has changed procedures so often over the past few years, you may find it hard to keep up. If you ever have MSPRC-related questions, Lien Resolution Services will assist you. Here are some updates from the past few weeks:
1. The MSPRC call center is no longer closed on Fridays. It had closed the phone lines a few Fridays in June in an attempt to catch up on the 106 day backlog. According to an MSPRC agent, after just the second close date, it discovered the backlog had increased to 109 days. It seems this Friday closure was unfruitful. You can once again call the MSPRC from 8:00 a.m. to 8:00 p.m., Monday through Friday. If you don’t stay on the MSPRC’s case, your Medicare liens will take 109 days per item (meaning a conditional payment letter will not arrive in your mailbox until 109 days after the MSPRC sends its Rights and Responsibilities letter – probably 130 days in total).
2. The MSPRC website no longer allows for call backs to be scheduled. If you call the MSPRC for a Medicare lien, you will wait on hold for 45 minutes. There is no way to avoid this hold time. The alternative (to schedule a call back) has disappeared. Additionally, when you use the MSPRC phone system’s automatic call back feature, you usually will never receive a call back. So, wait on hold. Enjoy the music. And get some work done.
3. CMS has begun to ask for settlement documents in all compromise situations. In the past it seemed to depend on which analyst reviewed your requests; however, every compromise submitted by LRS over the past few weeks has been answered with a request for settlement documents. Remember – a compromise is necessary where Medicare claims more than one-third of the post-costs settlement amount.www.lienresolutionusa.com https://lienblog.wordpress.com firstname.lastname@example.org